FAQs

Common Questions

Category A

We have an exchange policy whereby if the client informs us within 24 hrs, we will exchange the product only the shipping charges has to be bear by customer.
Shipping chares would be bear by us if the product is damaged and has to be exchanged.

As per our return policy, we will take the product back if found damaged from our side and for that unboxing video will be compulsory to be sent to us.
In case if you are unhappy with our product, feel free to mail us on [email protected]

There will be no exchange and return on the product having discounts or offer and particular discount or offer would be informed in advance whenever will have it.

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Category B

All are products goes for quality check before it is dispatched but in rare case if it gets damaged then we will replace the product and will create pick up of that particular product from our side only and will replace after receiving the product. For any instance in damaged or defective products you can contact us at [email protected]

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. You also agree to provide true, accurate, current and complete information about yourself as and when asked in the website. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify us immediately of any unauthorised use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
The price of our products is inclusive of the GST (goods and services tax).
Orders placed on a weekdays are despatched within 24 hours, orders which are placed on weekend are dispatched on the next working day .Please ensure that you complete your address details correctly when placing your order You will receive an email receipt when you complete the purchase process at thebetagirl.in. We are not responsible for any delays caused by third party delivery agencies and/or due to time required for statutory clearances during the delivery process. But we will make sure to deliver at the earliest. In the event we are unable to deliver the confirmed order(s) as mentioned hereinabove and the payment for such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the order(s) on the Site will be reversed back in your card account within 7 days.